RENTAL POLICIES:
Most rental rates are for a 24 hour day, single day event. If you wish to use rental items for a longer period, please call our office for long term rates.
Deposits are non-refundable
The equipment is not reserved until a deposit payment is made.
Sales tax will be added to all transactions at current rates.
Final payment for the remaining balance must be made 2 weeks before the event. We accept American Express, Discover, MasterCard, and Visa, PayPal.
Cancellations: After making reservation, 75% of total invoice will be withheld from the refund. No refunds 4 days before scheduled delivery. No refunds on customized items.
Delivery: We deliver 24-hours a day, seven days a week, and we provide set-up services, based on the distance and client’s needs. Call us for more details about our reasonable rates.
Renter or its Agent must inspect all equipment at the time of the delivery and notify New York Sublime Events immediately of any missing or defective items.
The equipment remains the property of New York Sublime Events at all times.
Renter assumes full responsibility for the care of the rented equipment from the time of receipt to time it is returned and checked in by an agent of New York Sublime Events. Renter agrees to full financial responsibility should rental equipment and/or any of the components parts or supplies be stolen, lost, damaged, or altered in any way including rips, liquid, stains. All equipment is to be used for its intended purpose only. Missing or damaged items will be charged to the credit card at replacement cost.
Renter agrees to clean all equipment to the best of their ability before returning it. Food and liquid must be removed and rinsed of the dishes.
Renter agrees to full financial responsibility should carpet get wet, ripped, stained or damaged.
By terms of the rental agreement, New York Sublime Events is to be held harmless from any liability from use of the equipment. New York Sublime Events is not responsible for accidents or injuries caused directly or indirectly in the use of rented items. You, the customer, will indemnify New York Sublime Events against, and hold New York Sublime Events harmless from all claims, actions, proceedings, costs, damages and liabilities, including attorney fees and court costs or mediation fees, arising out of, connected with, or resulting from the use of our equipment.
If Certificate of Insurance (COI) is required please e-mail us your building requirements at least 3 business days before scheduled delivery and a small fee will be added to your invoice.
Clients are responsible for all applicable permits required by City, Town and other public entities as well as making delivery arrangements with venue or building management.
SHIPPING:
Most items are processed within 2-3 business days. Personalized items may take longer.
Weekends and holidays do not count in shipping or processing time.
We deliver to you through UPS Ground or USPS Standard or FedEx.
On occasion, we do have items that are temporarily out-of-stock. If your order is not available you will be notified immediately either by phone or email of any shipping delays.
Most items are processed within 2-3 business days. Personalized items may take longer.
Weekends and holidays do not count in shipping or processing time.
We deliver to you through UPS Ground or USPS Standard or FedEx.
On occasion, we do have items that are temporarily out-of-stock. If your order is not available you will be notified immediately either by phone or email of any shipping delays.
Please contact us for RUSH shipping information.
INTERNATIONAL SHIPPING:
We do ship internationally. Please contact us for shipping cost outside of USA. If you place an order on our website to be shipped outside of USA, due to our automated ordering system, you will not be shown the shipping fee. However, we will contact you immediately about the shipping cost that you will be charged. Your shipping cost depends on the weight of the package and its destination.
International shipping time is approximately 10-15 business days.
All items entering a foreign country are subject to customs inspection and the assessment of DUTIES and TAXES in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws.
It is your responsibility to pay duties and taxes as per required by your government.
We do ship internationally. Please contact us for shipping cost outside of USA. If you place an order on our website to be shipped outside of USA, due to our automated ordering system, you will not be shown the shipping fee. However, we will contact you immediately about the shipping cost that you will be charged. Your shipping cost depends on the weight of the package and its destination.
International shipping time is approximately 10-15 business days.
All items entering a foreign country are subject to customs inspection and the assessment of DUTIES and TAXES in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws.
It is your responsibility to pay duties and taxes as per required by your government.
RETURNS AND EXCHANGES FOR SHIPPED ITEMS:
We will accept items for exchange for another item.
Sorry, we do not give refunds.
Exchanges must be made within 7 days of receiving your order, UNUSED in original condition and original box.
There is no credit issued for shipping charges.
Please contact us if you need to exchange your purchase.
Damages must be claimed within 48 hours. Please notify us immediately of any breakage. You must keep all broken pieces and all packing materials from the shipment.
Always use a reputable carrier and have your package insured against damage or loss. We cannot exchange items that are damaged and missing.
We are not responsible for shipping charges for exchanges.
Personalized items are non-refundable.
Any shipping related duties and taxes incurred will be deducted from your refund.
We will accept items for exchange for another item.
Sorry, we do not give refunds.
Exchanges must be made within 7 days of receiving your order, UNUSED in original condition and original box.
There is no credit issued for shipping charges.
Please contact us if you need to exchange your purchase.
Damages must be claimed within 48 hours. Please notify us immediately of any breakage. You must keep all broken pieces and all packing materials from the shipment.
Always use a reputable carrier and have your package insured against damage or loss. We cannot exchange items that are damaged and missing.
We are not responsible for shipping charges for exchanges.
Personalized items are non-refundable.
Any shipping related duties and taxes incurred will be deducted from your refund.
We appreciate your business and make every effort to ensure your satisfaction.
If you have any questions or concerns about our Shipping and Returns please contact us.
Call Us: 1-718-744-8995
Email Us: info@newyorksublimeevents.com
Call Us: 1-718-744-8995
Email Us: info@newyorksublimeevents.com
